Frequently Asked Questions

Next Vizon is a Canadian optometry/optical practice management software developed by Infotech Next. It aims to replace paper workflows with digital, cloud-enabled workflows, and offers modules for scheduling, EMR/charting, optical POS, inventory, insurance/claims assistance, and digital signatures.

Infotech Next (Next Vizon) is based in Calgary, Alberta, Canada.

Next Vizon is currently offering Free trial and Free demo requests.

Doctor Scheduling, Appointments, Online Booking, Eye Exams, Audiology, Prescription, Sale Form, Estimate, Inquiry, Invoice, Order, Dispense, Payment, Insurance, Inventory, Barcodes, Dispense, Purchase, Optical POS & inventory; Insurance claims processing with auto-fill; Patient portal & family accounts; Reporting & dashboards; Support for multiple clinics and user roles.

Yes — Digital signatures, electronic forms and paperless workflows are integral features of Next Vizon.

Appointment bookings through your website and the ability to use the system from Any device, Any Time, Any where.

Next Vizon lists is latest cloud based Canadian optometry software for Optical Point of Sales (POS) and Vision Exam clinics as well as for private practice.

Next Vizon works on Canadian secure cloud Servers, paperless handling of records. We have multi-layer security and certified storage and encrypted transfer of data to comply with province-by-province compliance (e.g., PHIPA, PHIPPA, PHIPA, HIA,PIPEDA considerations)

Next Vizon has integrated insurance claims support and auto-fill features to streamline claims. Pending Insurance claims can be easily tracked. Provincial Billing support mechanism also available.

Next Vizon offers Basic, Standard and Premium month Subscription plans starting with CAD 79.00 per user. Premium plan is highly recommended. Features are based on plan subscribed. Tailored pricing available for multi-location customers. Special discounts for Annual plans.

Multi-mode Customer support is available 6 days a week (phone/email etc). We also maintain social channels and video content for product highlights.

We accept various payment methods including credit cards (Visa, Mastercard, American Express), PayPal, bank transfers etc.

We offer only subscription options with monthly or annual payments for continuous access and updates.

Yes, we offer discounts for Annual purchases and multi-location subscriptions. Please contact our sales team for more information on pricing options and discounts available for your specific needs.

If your payment fails or you miss a payment, we'll usually attempt to notify you and provide a grace period of 10 days to update your payment information. If the issue persists, your access to the software may be temporarily suspended until the payment is resolved.

Yes, we have a refund policy. If you're not satisfied with the software for any reason, you can request a refund within 15 days of purchase. Refund will be granted on pro-rata basis and any taxes paid are non-inclusive. For other than monthly payment plans separate conditions will be applicable.

Taxes or any payment transaction charges by a third party will be additional. For other than patient/customer information migration from old software, Onsite training plans (outside Calgary) or for special requests additional costs may be applicable on case to case basis.

Yes, you can upgrade or downgrade your subscription plan at any time. Any changes to your subscription plan will be applicable from end of the current month. Any request need to be raised atleast 2 weeks prior to the end of month.

Yes, we offer custom pricing and enterprise licensing options for larger organizations with specific requirements. Our sales team can work with you to tailor a pricing plan that meets your organization's needs.

Yes, subscription plans are often set to renew automatically to ensure uninterrupted access to the software. You can manage your subscription settings, including automatic renewal, from your account dashboard.

Yes, we offer trials or demo versions of the software Free of cost for you to evaluate its features and functionality before making a purchase. Simply sign up for a trial account on our website to get started.

Yes, you can cancel your subscription at any time. There are typically no penalties for canceling. Your access to the software will continue until the end of the current billing period and we will provide you data backup as per request and keep the database active for 3 months free of cost.

Depending on special circumstances (Example: Sale of Business or change of company name) you may be able to transfer your license or subscription to another user or organization. Please contact our customer support team for assistance with license transfers. Any such request will be accepted on terms solely at the discretion of Next Vizon and may have associated payable costs.

We offer integration support for Exam devices connectivity as typical features— Connectivity process depends on machine, model and supplier.

POS/payment integration will be provided to streamline work flow. More information will be required by our Technical Team to Confirm EMV, card terminals and preferred processors with the vendor through their customer support.

In most cases, there's no setup fee associated with using the software. The listed price covers access to the software and any initial setup assistance or onboarding materials provided. Some special requests could attract additional charges.   

Yes, Next Vizon enables streamlined user access management, allowing administrators to assign roles, configure access levels, and customize permissions as needed.

Your database is securely stored securely on certified Canadian Server. Our Servers are compliant to Canadian requirements and International safety standards.

Yes, Next Vizon is accessible from any location thanks to its cloud-based solution. This allows for convenient and flexible operation, enabling users to access the platform from various devices and locations with two-factor authentications security.

Next Vizon has tools and experience to convert data from most practice management software. Free onboarding is provided to transfer Patient personal details record to Next Vizon.

Next Vizon offers services to help with conversion and Onboarding of patient data. Premium data migration options are also available on paid basis to transfer maximum possible previous records to Next Vizon.

We host our data on secured, compliant and certified Canadian cloud server. Servers are meeting International as well as Canadian safety and Compliance standards.

TLS for transit, AES-256 or equivalent for storage. Data is extracted and stored in encrypted way to ensure safety and compliance.

Common competitors and alternatives include: Revolution EHR, Visual Eyes, Eyefinity Practice Management, Optosys, My Vision Express, and other regional solutions. These products vary in depth of clinical charting, billing/RCM features, device integrations, and pricing models.

What really sets Next Vizon apart is how it brings all aspects of your clinic into one place. You can track every order and transaction from dashboard, manage payments, staff attendance and do closing with till management tools. Insurance forms are filled electronically, patient consent and invoices can be signed digitally and family billings can be grouped together to make patient management easier. Each frame is trackable from Order dashboard and edit history. Even if something is deleted by mistake, soft delete and makes recovery simple. Because everything is securely stored on Canadian servers, you never have to worry about data loss or compliance.

A stable and good Internet service is the only requirement to work in Next Vizon.

Multi-site Integration and role-based permissions can be easily setup in Next Vizon.

SLA drafts is available on request to Sales Team.

No, Offline mode is not available.

We take security seriously and use industry-standard encryption protocols to ensure the security of your payment information during transactions. Our payment gateway is PCI-DSS compliant, providing a secure environment for processing payments.